About TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.

Learn more at: telusdigital.com.

Position Overview

HR Operations Management:

● Drive the development and implementation of HR operational strategies aligned with business objectives.

● Oversee end-to-end HR processes including onboarding, performance management, employee relations and offboarding.

● Manage HR budgets and resources.

● Lead the digitalization of HR processes and systems.

● Develop and maintain HR metrics and analytics to track operational effectiveness.

● Collaborate with cross-functional teams to address HR-related issues and provide expert guidance on HR matters.

Coordinate with global HR teams to ensure consistency while maintaining local relevance.

● Develop and maintain positive relationships with Works Councils while ensuring compliance with the Works Constitution Act (Betriebsverfassungsgesetz) in all HR practices and decisions. Act as a key liaison between management and Works Councils, facilitating effective communication and collaboration.

Compliance:

● Ensure full compliance with German labor laws, regulations, and employment standards.

● Maintain up-to-date knowledge of German employment legislation and best practices.

● Develop and update HR policies and procedures in line with legal requirements.

● Provide guidance on complex employee relations matters.

Problem-Solving and Decision-Making:

● Analyze HR data to identify trends and make recommendations for improvement.

● Develop solutions for complex HR issues while considering business impact.

● Make informed decisions on HR matters that affect employee experience and business operations.

● Create and implement strategic solutions for workforce planning and talent management.

● Resolve escalated employee relations issues effectively.

● Identify opportunities for process improvement and efficiency gains.

Change Management:

● Develop and implement change management strategies for new HR processes and systems.

● Lead digital transformation initiatives within HR operations.

● Guide the organization through HR-related transformational changes.

● Support managers and employees through organizational changes

Communication and Interpersonal Skills:

● Demonstrate excellent verbal and written communication skills in both German and English.

● Effectively convey complex HR policies and procedures to employees at all levels of the organization.

● Create and deliver impactful presentations on HR initiatives and organizational changes.

● Collaborate with global HR teams to ensure consistency in practices while adapting to local requirements

Leadership and Management Skills:

● Provide strategic guidance to business leaders on HR matters.

● Coach, mentor and develop HR team members.

● Develop and maintain strong relationships with stakeholders across the company, including senior management, employees, and Works Council members.

● Lead by example in promoting company culture and values.

● Drive employee engagement and retention initiatives.

● Facilitate cross-functional collaboration.

Key Competencies:

● Strategic thinking and problem-solving skills

● Excellent communication and interpersonal skills

● Ability to manage multiple priorities and projects

● Strong analytical and data interpretation skills

● Change management expertise

● Cultural sensitivity and ability to work in a diverse, international environment

Requirements:

● Bachelor's degree in Human Resources, Business Administration, or related field

● 8+ years of progressive HR operations experience, with 4+ years in management

● Strong knowledge of German labor laws and HR practices

● Fluency in German and English (written and spoken)

● Experience with HR technology and digital transformation

● Track record of successful change management

● Experience in a fast-paced, technology-driven environment

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.