FRENCH SELECTION (FS)

German speaking Customer Success Coordinator m/w/d

Location: Heidelberg, Baden-Württemberg - Germany

Salary: up to €60000 per annum depending on experience

Ref: 4253FC1

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4253FC1

Website: www.french-selection.co.uk

A multinational manufacturer with their site in Ostringen close to Heidelberg who are dedicated to promoting sustainable practices.

Main duties: As part of the Customer Services Team, you will work closely with both the Commercial and Supply Chain teams managing a portfolio of customers, ensuring their orders are accurate and processed smoothly

The role:

- Respond to customer enquiries efficiently and escalate issues when needed

- Act as the liaison between the customer and the plant

- Oversee customer orders and ensure invoices are paid correctly and on time.

- Ensure accurate pricing by coordinating with the relevant team

- Assist with credit, debit and rebate management related to complaints

- Monitor outstanding payments

- Manage customer orders ensuring accurate entry into the ERP system

- Manage customer portals and respond promptly ensuring customer satisfaction

- Work closely with internal departments

The candidate:

- Fluent in German and English essential (written and spoken)

_ Fluency in any additional EU language a bonus

- Customer service, account management or export sales experience needed

- Experience working within a manufacturing environment desired

- Excellent communication skills with the ability to solve customer problems

- Team player with strong negotiation skills

- Organised, detailed and task orientated

The salary: up to €60000 per year depending on experience