About Us:

• EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
• EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.

Our Vision:

Our vision is to power a new world. It's a call to the future—an aspirational, technology-driven, eco-friendly future shared by everyone.

Our Mission:

Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

Your career with us:

At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. Here, you will:

• Find reliable peers, savvy mentors and see new career perspectives;
• Meet new challenges, solution possibilities and chances to show yourself;
• See wider, grow faster and to be outstanding.

We're now looking for an associate-middle level Technical Service Engineer, this position is full-time and hybrid, with at least 3 days working from our Düsseldorf office.

Your challenges:

1. Responsible for handling inbound calls from EcoFlow end consumers of expandable home battery solution products;
2. Responsible for handling customer support and technical-support related questions of customers and partners;
3. Responsible for the service satisfaction rate of EcoFlow hotline technical service;
4. Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer;
5. Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction;
6. Help customers with information about the products and services, using relevant call handling protocols outlined in the EcoFlow internal service procedures;
7. Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures;
8. Ensure compliance to customer Data Privacy and Security Policy;
9. Communicate positively with EcoFlow team members, customers, and other clients and partners.

Your profile includes:

1. 3+ years working experience as technical service engineers, previous working experience in solar panels, power storage, batteries electrical tools companies is preferred;
2. Possess excellent communication skills in both German and English, able to maintain effective communication with both EcoFlow teams and clients' side;
3. Electrical engineering degree is preferred;
4. Proficient in using tools such as MS Word, Excel, Visio and etc;
5. Self-driven, prudent, patient, able to work on-site independently;
6. Work well under only general supervision;
7. Fluency in additional European languages considered a plus.

What we offer:

1. Competitive salary package and performance based bonus;
2. Flexibility of working type;
3. A positive and warm team with transparent information transferring.

Why EcoFlow:

"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg

"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal

"The product was impressively well designed back then and the company’s products have only gotten better."----Forbes

We are looking forward to you joining our team!

Website: https://www.ecoflow.com/

Social Media: Facebook | Twitter | Instagram | YouTube

EU Headquarter Address: EcoFlow Deutschland GmbH, Speditionsstrasse 17, 40221 Düsseldorf, Germany