Customer Experience Specialist (German-Speaking)- Relocating to Cork

Location: Onsite in Cork, Ireland

Hours: 8:00 AM – 4:30 PM, 5 days a week (Mon-Sun), subject to change

Salary: €34,500 gross per year + performance bonus + welcome bonus €1,000

Start Date: 09th June

Relocation Support: Up to 4 weeks of accommodation for candidates moving from outside Ireland

About the Role

As a Customer Support Specialist in the fintech industry, you will develop key skills in communication, problem-solving, customer service, and cultural awareness.

You will investigate and research user issues, identify and escalate bugs to ensure they are resolved quickly. In this role, you’ll be part of a global team of amazing people, representing some of the world’s top payment processing brands and helping to make a difference through cutting-edge technology.

What We Offer

• Permanent contract for job stability
• Referral bonuses for bringing your friends on board
• Achievable performance bonuses
• Career growth opportunities with training and promotions
• Multilingual experience to improve language skills
• Community projects to make an impact
• Exciting team events and social activities
• Private medical insurance (tenure-based)
• Pension scheme
• Maternity & paternity leave

What We’re Looking For

• Fluent in English and German
• Customer service experience
• Strong problem-solving skills
• Good time management and motivation to exceed expectations
• Team player with a can-do attitude and willingness to learn

Equal Opportunity Employer

We value diversity and inclusion. Hiring decisions are based on qualifications, merit, and performance.

Apply now and be part of something bigger!