Customer Onboarding Specialist – German

Location: Hybrid (Dublin office 3 days/week, WFH Monday & Friday)

Hours: 8:00 AM – 4:30 PM, Monday to Friday

Salary: €35,000 + €1,000 sign-on bonus

About the Role

TELUS Digital is looking for a German-speaking Customer Onboarding Specialist to support new customers in implementing HR software. If you love tech, problem-solving, and customer success, this role is perfect for you!

Your Responsibilities:

• Guide new customers through onboarding via emails & video calls.
• Ensure customer satisfaction by providing expert product advice.
• Assist with importing and validating customer data.
• Help create training materials (e.g., webinars, help center articles).
• Optimize processes and contribute to automation improvements.

What You Need:

✔ Fluent German (C-level) and English (spoken & written).

✔ Experience in Customer Success or a customer-facing role.

✔ Strong problem-solving skills and a customer-first mindset.

✔ Proficiency in MS Office (Excel) and data-driven work.

Bonus Points For:

Experience in B2B software, Zendesk, Gainsight, or Jira.

Passion for digital transformation in HR.

Perks & Benefits:

• Stable, permanent job with regular training.
• Healthcare benefits from Day 1, including GP service & vision tests.
• Transport support: Parking, bike-to-work, tax-saver scheme.
• Office perks: Onsite gym, free breakfast & coffee, fun workspaces.
• Community initiatives: CSR projects & team engagement events.