• Are you experienced in customer support, ready to collaborate across teams, and enjoy tackling diverse tasks?
• Want to be part of a team with great spirit, dedicated to knowledge-share and supporting each other?
• Keen on joining a modern workplace, focused on enabling your career path?

Practical Information:

Location: Munich or Leipzig, Germany | Reports to: Team Lead License Operations | Visa Requirements: Valid working visa for Germany | Team Size: 9 | Language Requirements: Professional level German and English, written and spoken

As our new Operations Specialist - Enterprise Software and Channel (m/f/d), your main responsibilities will include processing invoices, contracts, and purchase orders in a timely manner. You will work with various aspects of technology and collaborate closely with our software and cloud vendors. Additionally, will you be managing CRM data updates, billing for our European subsidiaries, creation on contracts and assisting with administrative tasks within our ERP system.

Your responsibilities:

• Manage customer data in CRM and ERP systems
• Create customer and partner contracts, and set up in Crayon portal CiQ
• Process orders and purchases in MS Dynamics 365, track with distributors and vendors
• Support tenders, offer creation, and deal registrations
• Collaborate with Finance, Sales, Operations, and Account Managers on process improvements and multi-vendor licensing queries

Your Competencies:

• 2+ years of experience in customer service, sales coordination, or software support roles
• Strong background in using ERP/CRM systems and various software applications
• In-depth knowledge of software licenses, including Adobe, AWS, Google, VMware, Citrix, Veeam, Acronis, Oracle
• Expertise in managing and supporting software licensing requirements

About You:

• Strong sense of responsibility, teamwork, and social skills
• Analytical problem-solving with a focus on cause-effect relationships
• Customer-focused with excellent communication and service orientation

What’s on offer?

• Flexible working hours and remote work options
• Collaboration in a communicative and dynamic team
• Attractive employee benefits (e.g., pension plans, job bike leasing, Wellpass, etc.)
• Career development and training opportunities
• Team-building and company events

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

Apply to join an award-winning employer!